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Privacy policy

Below you will find our new GDPR-compliant privacy policy. This privacy policy is intended to inform you as a user of this website about the type, scope and purpose of the collection and use of personal data by the website operator Lichtblick GmbH (see imprint for contact details) in accordance with the GDPR, the Federal Data Protection Act and the Telemedia Act.

The website operator takes your data protection very seriously and treats your personal data confidentially and in accordance with the statutory provisions.

Please bear in mind that data transmission on the Internet can always be subject to security vulnerabilities. Complete protection against access by third parties is not possible.


The controller responsible for data processing on this website is:

Lichtblick GmbH
Mühlenstr. 19
D-48317 Drensteinfurt, GERMANY
Telefon: +49 (0)2508 / 2159-104
e-Mail: hetzel[a]

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).


The website operator or site provider collects data about access to the site and stores it as “server log files”. The following data is logged:

  • Visited website
  • Time at the time of access
  • Amount of data sent in bytes
  • Source/reference from which you reached the page
  • Browser used
  • Operating system used
  • IP address used

The above data is processed by us for the following purposes:

  • Ensuring a smooth connection to the website,
  • Ensuring a comfortable use of our website,
  • evaluation of system security and stability and
  • for other administrative purposes.

The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f GDPR. Our legitimate interest follows from the data collection purposes listed above. Under no circumstances do we use the data collected for the purpose of drawing conclusions about your person. However, the website operator reserves the right to check the server log files retrospectively if there are concrete indications of unlawful use.



This website uses cookies. These are small text files that are stored on your end device. Your browser accesses these files. The use of cookies increases the user-friendliness and security of this website.
Information is stored in the cookie that results in each case in connection with the specific end device used. However, this does not mean that we obtain direct knowledge of your identity.
On the one hand, the use of cookies serves to make the use of our website more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages of our website. These are automatically deleted after you leave our site.

In addition, we also use temporary cookies to optimize user-friendliness, which are stored on your end device for a specified period of time. If you visit our site again to make use of our services, it is automatically recognized that you have already visited us and which entries and settings you have made so that you do not have to enter them again.
On the other hand, we use cookies to statistically record the use of our website and to evaluate it for the purpose of optimizing our offer for you. These cookies enable us to automatically recognize that you have already visited our website when you visit it again. These cookies are automatically deleted after a defined period of time.
The data processed by cookies is required for the purposes mentioned to protect our legitimate interests and those of third parties in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

Common browsers offer the setting option of not allowing cookies. Note: There is no guarantee that you will be able to access all functions of this website without restrictions if you make the appropriate settings.

External links

Links to websites that we make available to you that are operated by companies other than NETWORK-Globalhealth (Lichtblick GmbH) (third-party websites) and that we believe may be of interest to you (e.g. videos on YouTube or Vimeo) are intended to enhance your learning experience. Under no circumstances do we share your personal data with these third party websites without your consent, unless there is a lawful basis for doing so. We do not endorse and are not responsible for the privacy practices of these third party websites. If you click on any of the links to these third party websites, you should read the privacy policy of that website to understand how that website collects and uses your personal information.



The website operator only collects, uses and passes on your personal data if this is permitted by law or if you consent to the collection of data.

Personal data is all information that can be used to identify you personally and that can be traced back to you – for example, your name, e-mail address and telephone number.



If you contact the website operator using the contact options provided, your details will be stored so that they can be used to process and respond to your inquiry. This data will not be passed on to third parties without your consent.



Your personal data will not be transferred to third parties for purposes other than those listed below.

We only pass on your personal data to third parties if:

  • you have given your express consent to this in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR,
  • the disclosure pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR is necessary for the assertion, exercise or defense of legal claims and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data,
  • in the event that there is a legal obligation for the disclosure pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR, and
  • this is legally permissible and necessary for the processing of contractual relationships with you in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR.


Registration (member area, store system and learn management system)

Description and extent of data processing

On our website, we offer users the opportunity to register by providing personal data. The data is entered into an input mask and transmitted to us and stored. The data is not passed on to third parties. The data is transmitted via an SSL-encrypted connection. The following data is collected as part of the registration process:

Customer type, title, first name, surname, date of birth, address, e-mail address, telephone number.

As well as additional data on a voluntary basis, such as company, cell phone number, fax number, homepage, alternative billing or delivery address.

The following data is also stored at the time of registration: IP address of the user, date and time of registration. As part of the registration process, the user’s consent to the processing of this data is obtained. We also store comments or ratings if you decide to leave them.

The mandatory information requested during registration must be provided in full. Otherwise we will refuse registration.

Legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given consent.

If the registration serves the fulfillment of a contract to which the user is a party or the implementation of pre-contractual measures, the additional legal basis for the processing of the data is Art. 6 para. 1 lit. b GDPR.

Purpose of the data processing

Registration of the user is necessary for the provision of certain content and services or for the fulfillment of a contract with the user or for the implementation of pre-contractual measures.

Change-related information

We use the email address provided during registration to inform you of important changes, such as changes to the scope of the offer or technically necessary changes.

Provision of specific content and services:

Certain personal data, such as the assignment to a customer category (doctor, alternative practitioner, end consumer), is used to provide specific content and services. This data is necessary in order to differentiate between the content and services provided for medical professionals and end users.

Contract fulfillment:

If you place an order via the online store of NETWORK-Globalhealth (Lichtblick GmbH), certain personal data (contact details, customer category, telephone number) will be required in order to process the order.

Data transmission or access by third parties

As part of our activities, we also rely on external help such as IT service providers for the provision and maintenance of our hardware and software or other service personnel. As part of this involvement, our external service providers may also become aware of personal data, which is why we oblige our external service providers to maintain confidentiality and data secrecy and limit their access to personal data to a minimum.

Furthermore, personal data is transmitted to third parties if this is necessary in the context of contract processing, for example to the companies entrusted with the delivery of the goods or the credit institution commissioned with payment processing.

As part of the order, we transmit the necessary data for order processing to the commissioned logistics companies. In some cases, this may also include your e-mail address or telephone number so that they can inform you about the delivery of your parcel. Depending on which shipping method is used, we transmit this data to one of the following companies (legal basis Art. 6 para. 1 (b) GDPR):

  • DHL Paket GmbH (Sträßchenweg 10, D-53113 Bonn)
  • DPD Deutschland GmbH (Wailandtstraße 1, 63741 Aschaffenburg Bonn)
  • United Parcel Service Deutschland Inc. & Co. OHG (Görlitzer Straße 1, 41460 Neuss)
  • MBE Deutschland GmbH (Bundesallee 39-40A, 10717 Berlin)

On our website we offer, among other things, payment via PayPal. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”). If you select payment via PayPal, the payment data you enter will be transmitted to PayPal. The transmission of your data to PayPal is based on Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing for the performance of a contract). You have the option of withdrawing your consent to data processing at any time. A revocation does not affect the effectiveness of data processing operations in the past. You can view the PayPal privacy policy here.

Negative data that we become aware of in the course of the business relationship due to the customer’s inability or unwillingness to pay in the course of legal proceedings may be transmitted to service providers such as Creditreform Saarbrücken Link & Maurer KG, Postfach 100 505, 66 005 Saarbrücken, Germany, together with the name and address. This data may be made available to third parties for credit checks if there is a legitimate interest in the use of this data. Customer data is not passed on to unauthorized third parties.

Supervisory authorities also regularly inspect pharmacies and have access to personal data and health data.

No further transmission of the data takes place or only if you have expressly consented to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

Duration of storage

The data will be deleted as soon as it is no longer required for the purpose for which it was collected.

This is the case for the data collected during the registration process if the registration on our website is canceled or modified.

This is the case for the data collected during the registration process to fulfill a contract or to carry out pre-contractual measures if the data is no longer required for the execution of the contract. Even after conclusion of the contract, it may be necessary to store personal data of the contractual partner in order to comply with contractual or legal obligations.

Right of objection and removal

As a user, you have the option of canceling your registration at any time. You can have the data stored about you amended at any time.

You can use your access data to view the customer data stored by us after logging into your personal customer account. Via “My account” you can change all the data stored during registration and, if necessary, add further data (e.g. additional delivery address). You also have the option of deleting your registration via “Delete user account”. Alternatively, you can also send us an e-mail requesting the deletion of your user account to

If the data is required to fulfill a contract or to carry out pre-contractual measures, premature deletion of the data is only possible insofar as contractual or legal obligations do not prevent deletion.


Description and scope of the processing of personal data

We organize webinars for medical professionals at regular intervals, i.e. online seminars on the services and products we offer or on other current topics. These webinars are primarily aimed at verified therapists (doctors and alternative practitioners). In order to offer webinars, Lichtblick GmbH uses the software solution Zoom Video Communications, Inc (55 Almaden Blvd, Suite 600, San Jose, CA 95113, 320 Summer Street, Boston, MA 02210, USA). Zoom Video Communications, Inc. is the controller for the provision of this service and the associated data processing. The privacy policy of Zoom Video Communications, Inc. can be found here:

If you register for a webinar offered by Lichtblick GmbH/NETWORK-Globalhealth, certain data will be collected to enable you to participate in the webinar. This includes, in particular, your first name, surname and e-mail address.

Furthermore, the webinars are regularly recorded in order to make them available for later retrieval in the protected therapist area of NETWORK-Globalhealth. Questions asked by participants in the chat during the webinar and the corresponding answers are stored for the webinar organizer, but are not played back as part of the recording.

In addition, various statistical data is collected, including registration data as well as information on the duration of participation, interest rate, questions asked and answers received.

Legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given consent.

Purpose of the data processing

The data entered is used to identify interested participants as therapists verified by Lichtblick GmbH/NETWORK-Globalhealth. Furthermore, by entering their e-mail address as part of the webinar registration, interested parties are given the opportunity to be reminded of the webinar date.

The other stored data also serves the purpose of further customer support and improving the webinar offer.

Duration of storage

The data is deleted as soon as it is no longer required for the purpose for which it was collected. For the personal data from the input mask of the contact form and those stored during the webinar, this is the case when the recorded webinar is deleted by Lichtblick GmbH as part of the Zoom presentation. Lichtblick GmbH/NETWORK-Globalhealth aims to make these webinars available to all verified therapists for as long as possible. Furthermore, the data will be deleted from Zoom if Lichtblick GmbH/NETWORK-Globalhealth discontinues the general use of this webinar tool.



This website uses the “Google Analytics” service offered by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA) to analyze website usage by users. The service uses “cookies” – text files that are stored on your end device. The information collected by the cookies is usually sent to a Google server in the USA and stored there.

IP anonymization is used on this website. The IP address of users is truncated within the member states of the EU and the European Economic Area. This truncation eliminates the personal reference of your IP address. As part of the contract data agreement that the website operators have concluded with Google Inc., Google Inc. uses the information collected to compile an analysis of website usage and website activity and provides services related to internet usage.

You have the option of preventing the storage of cookies on your device by making the appropriate settings in your browser. There is no guarantee that you will be able to access all functions of this website without restrictions if your browser does not allow cookies.
You can also use a browser plugin to prevent the information collected by cookies (including your IP address) from being sent to Google Inc. and used by Google Inc. The following link will take you to the corresponding plugin:

Alternatively, you can prevent Google Analytics from collecting data about you within this website by clicking on the button above. Click on the link above to download an “opt-out cookie”. Your browser must therefore allow the storage of cookies. If you delete your cookies regularly, you will need to click on the following link each time you visit this website.

Here you can find further information on the use of data by Google Inc.:


This site uses so-called web fonts provided by Google for the uniform display of fonts. When you access a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.

For this purpose, the browser you are using must connect to Google’s servers. This informs Google that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

If your browser does not support web fonts, a standard font will be used by your computer. You can find more information about Google Web Fonts at and in Googles privacy statement:

Google Maps

We integrate the maps of the “Google Maps” service of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy policy:, Opt-Out:

To use the functions of Google Maps, it is necessary to save your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of an appealing presentation of our online offers and to make it easy to find the places we indicate on the website.
of the places indicated by us on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

You can find more information on the handling of user data in Google’s privacy policy:

Google ReCaptcha

We integrate the function for recognizing bots, e.g. for entries in online forms (“ReCaptcha”) of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy policy:, Opt-out:



If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. No further data is collected, or only on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties.

The data entered in the newsletter registration form is processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time, for example via the “Unsubscribe” link in the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation.

The data you provide us with for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and deleted after you unsubscribe from the newsletter. Data stored by us for other purposes remains unaffected by this.



You have the right:

  • in accordance with Art. 15 GDPR, to request information about your personal data processed by us. In particular, you can request information about the purposes of processing, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data if it was not collected by us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information about its details;

  • in accordance with Art. 16 GDPR, to immediately request the correction of incorrect or incomplete personal data stored by us

  • in accordance with Art. 18 GDPR, to demand the restriction of the processing of your personal data if the accuracy of the data is disputed by you, the processing is unlawful but you refuse to delete it and we no longer need the data, but you need it to assert, exercise or defend legal claims or you have lodged an objection to the processing in accordance with Art. 21 GDPR

  • in accordance with Art. 20 GDPR, to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller

  • in accordance with Art. 17 GDPR, to request the erasure of your personal data stored by us, unless the processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defense of legal claims.



Many data processing operations are only possible with your express consent. You can withdraw your consent at any time. All you need to do is send us an informal e-mail. The legality of the data processing carried out until the revocation remains unaffected by the revocation.



If your personal data is processed on the basis of legitimate interests in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, you have the right to object to the processing of your personal data in accordance with Art. 21 GDPR, provided that there are reasons for this arising from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right to object, which will be implemented by us without specifying a particular situation.

If you wish to exercise your right of revocation or objection, simply send an e-mail to: hetzel[a]



In the event of breaches of data protection law, the data subject has the right to lodge a complaint with the competent supervisory authority. In our case, the competent supervisory authority for data protection issues is the data protection officer of the federal state of North Rhine-Westphalia, whose contact details can be found at the following link:



You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place if it is technically feasible.



This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content (e.g. orders or inquiries). You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in the top left-hand corner of your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

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